Frequently Asked Questions
Company FAQ's
How long has Copy Cop been in business?
Copy Cop is a Boston institution, having served customers in a variety of businesses, from legal and accounting to advertising and academia, for over thirty years.
What are your hours?
We're some of the most hard working people in the industry! We are open 8 am - 8 pm.
Payment FAQ's
Do you accept credit card numbers over the phone?
We will happily process credit card orders via the phone.
Can I create an account with Copy Cop?
Yes. In fact, most of our returning customers prefer working with Copy Cop on an account basis.
Pricing FAQ's
Can you quote items other than what is listed?
Absolutely! Customized orders are our bread-and-butter and one of the elements that sets us apart from our competitors. Our customer service representatives are extremely well acquainted with all our capabilities, and will work with you and our production team to create exactly the product you want at a reasonable cost.
What is the turn around time for an estimate?
Depending on the nature of your job, an estimate can be provided within 24 hours, at most. Most estimates can be given during your initial phone call, or within hours of your request.
What is the expiration on an estimate?
All of our estimates are binding for thirty days. If we don't receive your order within that time, we may request a review of your project and may provide a slightly different estimate.
Turnaround FAQ's
What is the turnaround time for large formats?
Rush services available please contact us.
What is the turnaround time for color jobs?
Rush services available please contact us.
What is the turnaround time for copies?
Most black-and-white copy jobs can be turned around on the same day, depending on the need for finishing (folding, binding, etc).
Can I request for a faster turnaround time?
Yes. We are always willing to work with customers with pressing needs for fast turnaround!
Files FAQ's
Will the fonts I used in my design print correctly?
You can package your fonts and upload (or email) them to us, along with your file(s). View/download a PDF with more detailed instructions here on how to package your fonts.
What file types do you accept?
We are most comfortable working with - Quark, InDesign, PhotoShop, Illustrator, Microsoft, .pdf, .eps, .jpg, .tiff.
Can I FTP my files?
We accept digital files via a variety of sources - email, disks, hard copies, and, of course, our online submission service.
Proof FAQ's
Will I receive a hard or soft proof?
You may request either or both. Soft proofs can be transmitted more quickly, of course, as they eliminate the need to move your job through Boston traffic, but we happily supply hard copy proofs for color matching and stock purposes.
Can I change the file after receiving a proof?
You can make any changes to your original submission you like, including replacing the file entirely.
Shipping FAQ's
Will Copy Cop provide me with a tracking number with jobs shipped via courier?
When you request a job delivered via an outside courier, Copy Cop will e-mail you a tracking number.
Do you offer free shipping on products?
Copy Cop offers quick delivery within a select radius of our stores courtesy of our on-foot delivery staff. Most of these deliveries are free of charge.
Can I pick up my order at one of your stores in person?
Not only can you, but we'd love to see you. Many of our customers make a point of stopping by our stores for face-to-face meets with their Customer Service Representative. We like matching faces to names, especially since we have increasingly lengthy relationships with so many of our customers!
Can I use my own shipping number?
Yes.
